Privacy Policy

This website (shelvingstore.co.za) is operated by Fettlen Group (Pty) Ltd, trading as Shelving Store, with offices at 1692 Hermansburg Rd, Stonehenge, Nelspruit, Mpumalanga 1200. You can reach us at info@shelvingstore.co.za or 087-630-1800.

When you leave a comment on our website, we collect the information you provide in the comments form, your IP address, and browser details to help detect spam. An anonymised hash of your email address may be sent to the Gravatar service to check for a profile picture. If found, it will appear alongside your approved comment.

If you upload images to our website, please avoid images that include embedded location data (EXIF GPS). Other visitors may be able to download and extract that data.

Information submitted via our contact form is used to respond to enquiries, provide quotations, and assist with order-related requests.

When you place an order online or via email, we collect the personal and business information needed to process, deliver, and support your purchase — including your name, company name (where applicable), delivery address, email address, phone number, and payment information. This data is required to fulfil our contractual obligations to you.

We use cookies to improve your browsing experience — for example, to remember your details, maintain login sessions, store display preferences, and support shopping cart functionality. For more information about cookies, visit aboutcookies.com.

Some pages may include embedded content from other websites (e.g., videos or articles). Embedded content behaves as if you had visited the external site directly and may collect data about you.

We use analytics tools, including Google Analytics, to understand how visitors use our site and to improve our services. See Google's privacy practices at policies.google.com/privacy.

We do not share your personal information without your consent, except where:

• It is necessary to fulfil your request (e.g., sharing your address with a courier for delivery).
• It is required to enforce our Terms & Conditions.
• We are legally required to do so.
• It is needed to detect, prevent, or address fraud, security breaches, or technical issues.
• It is necessary to protect our rights, property, or the rights of others.

• Comments and their metadata are retained indefinitely for moderation purposes.
• Registered user profiles are kept until the account is deleted by the user or an administrator.
• Order-related information is retained for as long as required by accounting, tax, or legal regulations.

As a data subject, you have the right to:

• Request a copy of the personal information we hold about you.
• Request corrections to any inaccurate or outdated information.
• Request deletion of your information, subject to legal or contractual obligations.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated (inforeg.org.za / complaints.IR@justice.gov.za).

To exercise any of these rights, contact us at info@shelvingstore.co.za.

Visitor comments may be checked through automated spam detection services. We share relevant information with trusted third-party service providers — such as courier companies — solely for the purpose of order fulfilment. These providers are required to handle your information in accordance with POPIA.

All data is stored on a secured server managed by Xneelo. We implement reasonable technical and organisational measures to protect your information from loss, misuse, and unauthorised access.

Shelving Store may update this policy at any time. We will notify you of material changes via email where possible. Please review this page periodically. The version in force at the time your information was collected governs its use.