Returns Policy

You have 14 calendar days from the date you received your order to request a return. To qualify, your item must:

• Be unused, in its original condition, and resaleable.
• Be in the original packaging.
• Include the original receipt, proof of purchase, or invoice.

Custom-manufactured or special-order goods are non-refundable unless otherwise agreed in writing.

All refund requests must be made by completing our Refund Request Form, available via email or from our office. The completed form must be submitted together with your proof of payment and any supporting documents (invoices, delivery notes, etc.). Refunds are assessed on a case-by-case basis — submitting a request does not guarantee approval.

If a lead time or delivery date was provided at the time of ordering, refund requests submitted before that period has expired will be declined. If delays occur, we may provide a revised lead time within 2 working days. Refunds based solely on such revised dates will also be declined.

Refunds are only processed after returned goods have been inspected and confirmed to be in original, unused, and resaleable condition. You are responsible for returning goods to us at your own cost and risk.

All approved refunds may be subject to:

• A standard handling fee of 10% of the total invoiced amount (where goods are received in good, resaleable condition).
• A restocking fee of up to 20% where applicable.
• No refund for items found to be damaged, used, or non-resaleable — these amounts will be deducted in full.
• No refunds or exchanges on special items and colours.

Delivery, shipping, and insurance costs are non-refundable. Return shipping costs will be deducted from your refund amount.

We will not process a refund for:

• Change of mind or no longer wanting the item.
• Dissatisfaction with delivery times where lead times were correctly communicated.
• Custom or special orders (unless agreed otherwise in writing).

Should there be material changes such as extended lead time causing in extended lead time then this will be taken into account when processing the refund.

Once a refund is approved, it will be processed within 5 business days. Funds may take a further 7–10 days to appear in your account depending on your bank or card issuer. If you paid by EFT, please include your banking details when submitting your return.

You are responsible for all shipping and insurance costs related to returning goods. Items must be securely packaged to prevent damage in transit. All returns need to be made through The Courier Guy, should you not wish to do this we will arrange this at an additional cost that will be deducted from your final refund amount. Returns must be sent to:

By completing the Refund Request Form, you agree to the following:

• Domicilium: Your physical address for receiving all notices will be as stated on your form.
• Obligation to Notify: You must inform us in writing of any changes to your address or banking details.
• Electronic Communication: You consent to receiving all notices and documents via email.
• Force Majeure: We are not liable for delays or losses caused by events beyond our reasonable control.
• Jurisdiction: We may institute legal proceedings in the Magistrate's Court, regardless of claim amount.
• Collection Costs: If legal or collection action becomes necessary, you will be liable for all associated costs.

Shelving Store reserves the right to amend this policy at any time. The version in force at the time of your purchase governs that transaction.