Shipping & Delivery Policy

Shelving Store delivers exclusively within the Republic of South Africa. We do not offer international or cross-border shipping. Customers requiring overseas delivery must arrange their own collection and freight forwarding. Risk transfers to the customer at the point of collection from our premises.

Rates are calculated based on weight, dimensions, and delivery location. The full cost — including all fees — is displayed at checkout before payment is processed. If you believe your quoted rate is incorrect, please use the Share Cart option or contact us via WhatsApp or email before completing your order.

Delivery timeframes are determined by the lead times of items in your order.

• If any item has an extended lead time, that timeframe applies to the entire order.
• If a lead time shown on our website is inaccurate, we will notify you on the same day your order is placed.
• Orders placed over a weekend or public holiday will be followed up on the next working day.

If a lead time needs to change, we will notify you and you will have one (1) working day to respond. If no response is received, we will reasonably assume acceptance of the updated lead time and proceed with your order. You retain the right to cancel — see our Returns & Refunds Policy for details.

Orders placed for in-store collection are generally ready within 48 working hours, provided all items are in stock.

• If any item has an extended lead time, your collection time will be adjusted and you will be notified.
• You will receive an email or Whatsapp when your order is ready.
• Please bring your order confirmation when collecting.

Deliveries take place Monday to Friday, 08:00–17:00. No deliveries on weekends or public holidays. Should someone else be collecting on your behalf please email or Whatsapp us with this arrangement.

Our primary courier is The Courier Guy and SSG & Stan Logistics. If an alternative courier is used, we will notify you by email before dispatch. Your rights under this policy remain unchanged regardless of which courier handles your delivery.

Certain locations require a dedicated trip or attract a surcharge, including but not limited to:

• Mines and power stations
• Rural plots, farms, and smallholdings
• Military bases and government installations
• Game lodges and nature reserves
• Ports, harbours, embassies, and consulates

All deliveries require a signature from an authorised recipient at the delivery address.

• If no one is available, the courier will leave a notice of attempted delivery.
• After two (2) unsuccessful attempts, the order will be returned to Shelving Store.
• Redelivery costs will be communicated before re-dispatch.

Once dispatched, you will receive an email confirmation of shipment. Tracking information is available on request — contact us at info@shelvingstore.co.za, on 087 630 1800, or via WhatsApp.

Risk in goods passes to the customer once handed to the courier and departed from our premises. Shelving Store is not liable for loss or damage occurring after this point. Claims must be lodged directly with the courier. The couriers terms and conditions on insurance and claims also apply.

Risk in goods passes to the customer once handed to the courier and departed from our premises. Shelving Store is not liable for loss or damage occurring after this point. Claims must be lodged directly with the courier. The couriers terms and conditions on insurance and claims also apply.

Free shipping applies automatically when all of the following are met:

• Your order total meets or exceeds the free shipping threshold displayed at checkout (calculated after discounts, before additional fees).
• Your delivery address is within our standard delivery zones.
• All items in your cart are eligible for standard courier delivery.

The following area types may not qualify for free shipping:

• Outlying, rural, or remote areas
• Farms, smallholdings, and plots with limited courier access
• Areas classified as high-risk or restricted by our courier partners
• Any location listed under Section 8 (Special Delivery Areas)

Due to size, weight, or handling requirements, certain products may be excluded from free shipping:

• Extra-large or oversized items
• Heavy-duty bulk orders exceeding standard courier limits
• Custom-made or special-order items requiring dedicated transport

All free shipping orders are subject to review. Shelving Store reserves the right to adjust shipping charges, contact you to discuss alternative arrangements, or amend the order where actual costs are materially higher than standard rates. We will always obtain your agreement before applying additional charges. You may cancel if any adjustment is unacceptable.

Free shipping orders are fulfilled using our standard delivery service. Express delivery is not included — express options are available at additional cost. Delivery times vary depending on location, stock availability, and lead times.

If your order contains multiple items with varying availability:

• Items may be shipped in separate consignments based on stock availability.
• Free shipping continues to apply provided your total qualifying order value is maintained.
• You will be notified of any split delivery arrangement before dispatch.

If a return causes your remaining order value to fall below the free shipping threshold, the original shipping cost may be deducted from your refund. Return shipping costs are the customer's responsibility unless the return arises from a defect, incorrect item, or an error on our part.

For any queries or disputes relating to shipping or this policy, please contact us first. We are committed to resolving all concerns promptly and fairly.

• Email: info@shelvingstore.co.za
• Phone: 087 630 1800
• WhatsApp or Share Cart (via our website)

Shelving Store reserves the right to update this policy at any time. Changes are published on our website with an updated effective date. The version in force at the time of your order governs that transaction.

This policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and POPIA. All disputes are subject to the jurisdiction of the South African courts.