What happens if something is missing from my order?
Contact us with your order number and details of the missing component. Shelving and racking products often consist of multiple
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Online Store & Order Questions
Find answers to common questions about ordering from Shelving Store online. This section covers checkout, payments, delivery, collections, order updates and other practical information to help you place and manage your shelving order with confidence.
What happens if my order arrives damaged?
Inspect your order as soon as possible after delivery. If an item is damaged or the incorrect product has been
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How long do I have to request a return?
For eligible products, a return request should be submitted within 14 calendar days of receiving the order, subject to the
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