Can I return an item?
Eligible items may be returned subject to the Shelving Store Returns Policy. Products generally need to be unused, in their
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Online Store & Order Questions
Find answers to common questions about ordering from Shelving Store online. This section covers checkout, payments, delivery, collections, order updates and other practical information to help you place and manage your shelving order with confidence.
Can I cancel my order?
Cancellation depends on the order status and the type of goods ordered. Standard products and custom or special-order products may
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Can I change my order after placing it?
Contact us as soon as possible if you need to change an order. Whether a change can be made depends
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When is my online order confirmed?
After placing an online order, you first receive an acknowledgement confirming that the order was received. The order is formally
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Can I request a quotation instead of ordering online?
Yes. For larger quantities, specialised configurations or complete shelving projects, contact Shelving Store with your requirements and we can assist
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Can I place an order online?
Yes. Products available through our online store can be added to your basket and ordered directly through shelvingstore.co.za.For larger projects
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How can I contact Shelving Store if my question is not answered here?
You can contact us on 087 630 1800 or email info@shelvingstore.co.za.We can assist with product selection, layouts, compatibility questions, quotations,
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Why does my order show more than one shipment?
Some orders contain products with different stock locations, lead times, sizes or shipping requirements. In these cases, the order may
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Where can I download product brochures and assembly instructions?
Brochures, product information and assembly instructions for many Shelving Store products are available in our PDF Downloads section.View Product Brochures
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Do you offer free delivery?
Yes, free delivery is available on qualifying orders of {{FREE SHIPPING VALUE}} or more, subject to the current delivery-zone and
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